Refund policy

🛍️ Mulligan Sportswear Return & Refund Policy

Eligibility for Returns

• Timeframe: Returns accepted within 7 days of delivery.
• Condition: Items must be unworn, unwashed, and with all original tags attached.
• Proof of Purchase: A valid order confirmation or receipt is required.

Non-Returnable Items

• Final sale items, gift cards, and promotional giveaways.
• Customized or altered products.

Refunds

• Method: Refunds will be issued to the original payment method.
• Processing Time:• Credit/Debit Card: 7–10 business days
• Bank Transfer: 5–7 business days
• Store Credit: 1–2 business days

• Partial Refunds: Items returned damaged or missing tags may be eligible for a partial refund.

Exchanges

• One-time exchange allowed within the 14-day window.
• Exchanges subject to stock availability.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Mulligan may provide a prepaid return label for defective/incorrect items.

Defective or Incorrect Items

• Must be reported within 7 days of delivery.
• Mulligan will cover return shipping and issue a full refund or replacement.

How to Initiate a Return

1. Contact Mulligan Sportswear Customer Care at sales@mulliganonline.co.za
2. Provide order number, item details, and reason for return.
3. Follow instructions provided for packaging and shipping.